Shipping Policy

Order Processing

We process all orders within 1–2 business days (excluding weekends and holidays).

Once your order is placed, you’ll receive a confirmation email. When it ships, we’ll send you a tracking link so you can follow it every step of the way.

Shipping Times

Estimated delivery times:

New Zealand & Australia: 3–7 business days
United States & Canada: 5–10 business days
United Kingdom: 5–10 business days
Rest of World: 7–14 business days

Please note: shipping times may vary slightly due to demand or carrier delays.

Delays & Issues

We know how important it is to receive your order on time—especially when you need relief.

If your order is delayed or hasn’t arrived within the expected timeframe, please reach out to us at [your support email] and we’ll sort it quickly.

Incorrect Address

Please double-check your shipping details before placing your order.

If an incorrect address is entered:

We may not be able to make changes once it’s shipped
Additional fees may apply for reshipping

Lost or Stolen Packages

If your package is marked as delivered but you haven’t received it:

Check with neighbors or your local courier first
Then contact us—we’ll help investigate and find a solution

Need Help?

We’re here for you.

If you have any questions about your order, email us at and we’ll get back to you within 24 hours.

We know timing matters. That’s why we prioritise fast, reliable shipping so you have your relief ready when you need it most.